Customer Success Manager | Living Impact / Deleiebolig
Location: Oslo (Hybrid)
Start: ASAP
Compensation: Competitive salary + performance upside + potential equity
About Us
At Living Impact, we’re reimagining what it means to access homeownership in the Nordics.
Our shared-ownership model makes the journey smarter and more attainable: own a share, live in the whole home, and start building equity from day one.
We’re growing quickly — new projects, committed capital, strong developer partnerships, and an expanding pipeline across Norway and Sweden. To support this next phase, we’re looking for someone who can take full ownership of the customer experience and ensure every homebuyer feels informed, supported, and confident throughout the journey.
This is not a traditional support role. This is frontline execution with real responsibility.
The Role
You’ll be the connective tissue between our customers, our partners, and our product.
The mission is straightforward: ensure every person who interacts with Living Impact gains clarity, trust, and a seamless path from first conversation to move-in.
You will:
- Guide customers through the shared-ownership journey — from first inquiry to handing over keys.
- Explain our model in a clear, grounded, and human way.
- Manage onboarding, follow-ups, documentation, and coordination with developers and partners.
- Spot friction points early and help drive improvements in product, processes, and communication.
- Track customer progress with precision — making sure nothing gets lost along the way.
- Build trust with homebuyers navigating one of the biggest decisions of their lives.
- Collaborate closely with marketing and sales as we scale our pre-sale engine.
This is a hands-on role where real, operational excellence matters more than buzzwords.
Who You Are
You’re someone who brings clarity to complexity and calm to busy moments.
You are:
- Structured, dependable, and thoughtful in execution.
- A natural communicator who can simplify unfamiliar concepts.
- Comfortable managing many customers at once — and doing it with care.
- Able to move quickly without compromising quality.
- Proactive: you see what needs attention before anyone asks.
- Confident working with digital tools, CRM systems, and data-driven workflows.
- Motivated by helping people make better long-term financial and housing decisions.
Experience in real estate, banking, customer success, or proptech is valuable — but mindset, attitude, and execution matter most.
Why Join Us
At Living Impact, you’ll get:
- A front-row role in shaping the future of homeownership in the Nordics.
- Real ownership from day one — we move fast and keep layers low.
- A position that grows as the platform scales.
- A team that believes in bold ideas and practical execution.
- Room to help shape products, processes, and customer-facing tools.
We’re building something that genuinely matters — for people, for communities, and for long-term financial accessibility. We seek colleagues who value both impact and excellence.
How to Apply
Send us:
- Your CV
- A few words on why you want to work with us
- Anything that shows how you communicate or solve problems
